Terms and Conditions

Your contract

The contract is between The Unpackaged Travel Company (“the Company”) and the client. The client is any person who travels or intends to travel on any tour arranged or operated by the Company. The contract, and all matters arising from it, is made in accordance with the Booking Conditions and is subject to English law and the exclusive jurisdiction of the English Courts.

To make a booking

The Company requires a completed and signed booking form and a per person deposit of £250 or 10% of the total tour price whichever is greater. Depending on the nature of the holiday a larger deposit may be required. In addition, full payment for flights must be made at the time of booking. Full payment is required at the time of booking if this is made less than 8 weeks before departure. The person who signs the booking form on behalf of a group warrants that he or she has full authority to do so on behalf of each person whose name appears thereon, and confirms that all such persons are fully aware of and accept the terms and conditions. A booking is accepted from the date the Company issues a confirmation invoice, and it is at this point that the contract comes into existence. This is applicable for clients who book in person, by post, by e-mail, or by telephone. The Company reserves the right to decline any booking at its discretion. A £25 fee is charged for flight or hotel only bookings.


The final balance is due 8 weeks prior to departure and in the case of non payment, the Company reserves the right to treat the booking as cancelled and cancellation charges will apply. Cheques should be made payable to The Unpackaged Travel Company. Payment by credit card is no longer accepted. Bank transfer is the preferred method of payment.


If the client cancels

Charges are calculated from the date the Company receives written notification of your cancellation, or the date upon which cancellation is deemed to have occurred because of non payment. Charges are based upon a percentage of the total tour price (excluding flights) as shown below.

More than 56 days before departure : deposit
56 – 42 days before departure : 40%
41 – 28 days before departure : 60%
27 – 14 days before departure : 90%
Less than 14 days : 100%
Refunds cannot usually be made for flights.

If the Company cancels

The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 8 weeks prior to departure except in cases of force majeure or the client’s failure to pay the final balance. Unless the client fails to pay the final balance, the Company will return all monies paid with the exception of visa, vaccination and associated costs.


If you wish to change your booking once the deposit has been paid and the confirmation issued, we will do our best to accommodate you. An administration fee of £50 per booking will be made. Any additional costs incurred will also be charged.
The Company reserves the right to make minor changes to the tour (including accommodation, transport or services), but will notify the client of any changes as soon as possible. If a significant change is considered advisable or necessary, the client will have the choice of accepting the changes (at additional cost if applicable), or cancelling the tour with a full refund (excluding insurance, visa and vaccination costs).If we make a significant change, a compensation payment of £25 will be made. No compensation is payable due to force majeure.

Force Majeure

The Company cannot accept any liability or pay any compensation due to circumstances beyond our control which neither we nor our suppliers could foresee or forestall even with all due care. This includes war or threat of war, civil riots and unrest, industrial disputes, natural disaster, bad weather, terrorist activity and technical problems with transport.


Prices quoted are based on the applicable rate of exchange at the time of booking.


We hope we can settle any complaints amicably. If you do have a complaint, please tell the local representative concerned at the earliest opportunity and they will do their utmost to resolve the matter. Failure to do so may result in a delay in investigating and resolving the complaint. If your complaint cannot be resolved locally you must inform us in writing within 28 days of your return. Any complaint received after this time will be considered invalid.


Clients’ bookings are accepted on the understanding that the client understands the potential risks of travel including injury, disease, inconvenience and loss of or damage to property. No refunds will be given for services not utilised. Clients must agree to abide by the decisions of the Company’s local representatives and tour leaders (where appropriate) whilst on a tour with the Company. If in the opinion of our local representative your behaviour or health appears likely to cause danger or distress to others, we reserve the right to ask you to leave the tour and no refund or compensation will be made. You must advise us at the time of booking if any medical or other condition may affect your tour, or if you have any special needs.

Our responsibilities

The Company endeavours to ensure that all services and facilities are provided with reasonable care and skill, and we are responsible for the proper performance of our obligations under the contract. We accept liability for any damage caused to you by the failure of the Company or a representative of the Company to perform the contract, unless that failure is attributable to you or attributable to the actions of someone unconnected with the tour arrangements, or due to circumstances which could not have been seen or avoided by the Company or its suppliers. Any arrangements you make independently of the Company are entirely at your own risk.

Passports, visas and vaccinations

Clients must be in possession of a full 10 year passport valid for at least 6 months after the date of return from the tour. The Company will inform you if visas are likely to be required, and it is your responsibility to obtain them in good time. It is also the clients’ responsibility to obtain any necessary vaccinations and certificates. Information about these matters or related matters such as climate, clothing, special equipment or baggage is given in good faith but without responsibility on our part.

Travel Insurance

Clients are responsible for arranging their own insurance. The insurance must provide cover for everything you wish to do on your tour and all activities you may wish to participate in, and must also include cover for medical expenses, injury, death, repatriation, cancellation and curtailment. The Company is entitled to see documentary evidence of appropriate travel insurance. If the client fails or does not agree to provide such evidence, the Company reserves the right to cancel the contract by written notice to that effect.

Your financial protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, and alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no additional cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For further information visit the ATOL website at www.atol.org.uk. Not all holiday or travel services offered by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking. All payments made to the Company for bookings which do not include a flight are held in a Travel Trust account with Lloyds Bank until such time as the contract has been fully performed. This is in accordance with the Package Travel Regulations 1992. The air holidays offered by Mrs. Pamela Roper t/a The Unpackaged Travel Company are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 6195.